Welcome to the 3leaps.org Support & Legal Centre
At 3leaps.org, we are committed to providing you with an exceptional, secure, and transparent gaming experience. Below you will find our official contact information, alongside our core operational and legal policies.
Contact Us
Our dedicated customer support team is available 24/7 to assist you with any inquiries, technical issues, or account concerns. We pride ourselves on delivering prompt, professional service to every player.
- Email Support: [email protected]
- Live Chat: Available 24/7 via the widget in the bottom right corner of your screen.
- Mailing Address: 3leaps Gaming Operations Ltd., Suite 400, 123 Casino Way, Vancouver, BC V6B 1A1, Canada
About Us: The 3leaps Philosophy
Founded in 2018 by a consortium of iGaming veterans, 3leaps.org was built on a singular, ambitious vision: to push the boundaries of online entertainment through three foundational leaps—Innovation, Security, and Player Trust.
Our mission is to deliver a premium, world-class casino experience tailored for the modern player. We believe that gaming should be an exhilarating escape, underpinned by an uncompromising commitment to fair play. To that end, our casino operates using state-of-the-art Random Number Generator (RNG) technology, independently audited and certified by leading testing agencies such as eCOGRA. When you play with us, you are guaranteed a transparent, secure, and rigorously fair environment where your entertainment is our ultimate priority.
Responsible Gambling
We view gambling entirely as a form of entertainment, not a means to make money or resolve financial difficulties. We are deeply committed to protecting our players and fostering a sustainable, safe gaming environment. We understand that for a small minority, gambling can cease to be fun, and we approach this reality with strict, empathetic, and proactive support.
Tools for Your Protection
We provide a comprehensive suite of responsible gambling tools to help you stay in control of your play:
- Deposit Limits: Set strict daily, weekly, or monthly caps on the amount you can deposit into your account.
- Session Limits: Restrict the amount of time you can spend logged into our casino per session.
- Time-Outs: Take a mandatory short break from gambling for a period ranging from 24 hours to 6 weeks.
- Self-Exclusion: If you feel your gambling is becoming a problem, our self-exclusion tool allows you to immediately block all access to your account for a minimum of 6 months, or permanently. During this time, we will cease all marketing communications.
Finding Help
If you or someone you know is struggling with gambling-related harm, please seek professional help immediately. You are not alone. We strongly recommend reaching out to the Responsible Gambling Council (RGC) in Canada, contacting the confidential ConnexOntario helpline at 1-866-531-2600, or visiting BeGambleAware.org for empathetic support, guidance, and counseling.
Privacy Policy
Effective Date: January 1, 2024
At 3leaps.org, safeguarding your privacy is of paramount importance. This Privacy Policy outlines how we collect, use, and protect your personal information in strict compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable international data protection standards.
1. Information Collection
We legally collect personal information necessary to provide our regulated services. This includes, but is not limited to, your full legal name, date of birth, residential address, email address, and financial payment details collected securely during the registration and verification processes.
2. Use of Information
Your data is strictly utilized to manage your casino account, process financial transactions securely, fulfill mandatory Anti-Money Laundering (AML) and Know Your Customer (KYC) regulatory obligations, and provide tailored customer support.
3. Data Security
We employ military-grade 256-bit SSL encryption to ensure that all data transmitted between your device and our secure servers remains entirely confidential. We will never sell, trade, or maliciously distribute your personal data to unauthorized third parties.
Terms and Conditions
Effective Date: January 1, 2024
These Terms and Conditions govern your use of the 3leaps.org casino platform. By registering an account and utilizing our services, you enter into a legally binding agreement with 3leaps.org.
1. Eligibility and Registration
To register and play at our casino, you must be of legal gambling age in your jurisdiction (at least 19 years of age in most Canadian provinces). You may only open one (1) account. Duplicate accounts are strictly forbidden and will be immediately permanently suspended.
2. Account Verification (KYC)
In accordance with global regulatory standards, we reserve the right to request government-issued photographic identification, recent proof of address, and proof of payment method at any time to verify your identity, prevent fraud, and ensure the integrity of our platform.
3. Prohibited Activities
Collusion, money laundering, the use of automated bots, severe bonus abuse, and any form of fraudulent activity are strictly prohibited. Engaging in such activities will result in the immediate termination of your account, the freezing of assets, and the forfeiture of all associated funds.
4. Governing Law
These terms shall be governed by and construed in accordance with the applicable laws of your local jurisdiction and the primary licensing authority under which 3leaps Gaming Operations Ltd. operates.